Mobilise in the East of England ADASS Potential of Prevention Report | Luton Borough Council Case Study
The East of England ADASS Potential of Prevention report (April 2026) showcases emerging practice from across the Eastern Region in adult social care. Mobilise features in a Luton Borough Council case study highlighting how digital peer support can prevent carer isolation and breakdown.
14,089
People caring reached
1,093
Carers identified, registered & supported
2,184
Carer engagements & support actions
78%
Have never accessed support before
The Case: Digital support to prevent carer isolation and breakdown
The situation
A sole unpaid carer was supporting an older relative living with dementia. Their only means of contact with family overseas - a personal computer - had broken down. With limited financial resources, no local family support, and increasing emotional strain, the carer was at growing risk of breakdown.
The intervention
Through a timely Care Act review and carer's assessment, Luton Borough Council identified that restoring digital access would significantly improve the carer's emotional resilience and social connection. A one-off direct payment was provided to fund a replacement laptop.
The carer was also registered with Mobilise, a free digital platform for unpaid carers, providing 24/7 access to:
1. 24/7 peer support
2. Expert carer advice from a community of thousands of carers
3. Emergency planning tools
4. Easy-to-access practical resources
The outcome
✅ Reduced isolation and reconnected family relationships
✅ Increased resilience through ongoing digital peer support
✅ Greater confidence and stability in the caring role
✅ The carer felt recognised and valued
✅ Crisis escalation and increased demand on statutory services was prevented
Why this matters
This case study demonstrates the power of early identification and low-cost, targeted intervention. A small, practical action combined with access to consistent digital support prevented carer breakdown, sustained the caring relationship, and avoided more intensive statutory involvement.
"Access to ongoing digital peer support and practical tools through Mobilise increased confidence in the caring role and provided continuous support outside traditional service hours."
— East of England ADASS, Potential of Prevention Report, April 2026
What this means for Commissioners
For local authorities looking to strengthen preventative carer support, this case illustrates:
1. Digital inclusion as a low-cost, high-impact prevention tool
2. Mobilise as a scalable, always-on resource that extends support beyond office hours
3. The value of carer's assessments in uncovering hidden need early
4. How partnership with Mobilise can complement statutory services without adding cost
75%
Of carers are likely to recommend Mobilise to someone in a similar caring situation
64%
Of carers say Mobilise helped them know about other support available
Want to uncover hidden demand and improve statutory outcomes? Speak to the Mobilise team to discover how our integrated approach can transform your local carer support.